Shipping is free on all orders within the Continental US. All orders placed by 12:00 pm Pacific Time will ship the same day. This excludes weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the next business day, unless additional information is required. Shipping estimates begin the day after your order has shipped and also excludes weekends and shipping holidays. For example, a Two Day Air order shipped on Thursday will be delivered the following Monday.
Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
To return your product, mail it to: 7353 Melrose Ave, Los Angeles, CA 90046
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Aditional non returnable items:
- Gift cards
- Downloadable software products
Keep in mind that to complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.LATE OR MISSING REFUNDS (if applicable):
- If you haven't received a refund yet, first check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund yet, please contact us
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.EXCHANGES (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and send your item to: 7353 Melrose Ave, Los Angeles, CA 90046GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.